Dear Sandy, Thank you for your review and thank you for the nice words. Unfortunately, the Colosseum is still under an experimental stage and the entrance rules and availability are frequently updated according to the dynamics and rules of the government in order to avoid crowds and contagions and tour operators have only to carry out the new directives. We tried to do our best in really difficult circumstances and to provide you with the same service even if you had benefited from a discounted price, just to apologize for the inconvenience, not due to our organization but to the rules of the monument to guarantee safety and health to its guests. We hope to see you soon when everything is back to normal, in the meantime we wish you all the best! Cristina

Dear guest, We appreciate that you enjoyed your visit at the Colosseum thanks to our service. Thank you for the time spent on the review. Best Regards A&R

Dear guest, Thank you for the five-star review! We appreciate that you found our service useful. Reading the information you find on Trip advisor about how our self-guided-tour works is of paramount importance in order to avoid inconveniences. Kind Regards A&R

Dear guest, Thank you for the five-star review and to remind that for all those people with disabilities there is a dedicated lift inside the Colosseum. Best regards A&R

Dear Patou, Thank you for the time you spent on the review. We’re happy to know that even though you had problems with the reservation on the internet and were disappointed by the severe procedures of the Colosseum (which are the same for everybody) you enjoyed your visit at the Colosseum, Palatine hill and Roman Forum anyway. Kind Regards A&R

Dear Customer, Thank you for taking time to post a review. We are deeply sorry to hear that you found the activity's price too high. Please notice that the price you paid includes not only the entry ticket for Colosseum/Palatine Hill/Roman Forum (that we buy for you in advance in order to avoid you the line to get it at the site), but also the skip-the-line service for the Colosseum (that avoids you the annoying waiting in line in order to access the monument) and a percentage that Viator-TripAdvisor requires in order to ensure your reservation. The activity you booked also includes the presence of a member of our staff who helps you with the difficult entry procedures and who gives you all the information on how to find your way around. Be aware that, in order to buy your ticket at the location, you are expected to queue for hours. This leads to get a ticket with an entry time which is at least a couple of hours later than the moment you buy it. You have then to wait for your entry time and to get in line at that time in order to gain access. Access could bring other delays because it depends exclusively on the tourist flows, that cannot be predicted. Considering all these steps, it is not an exaggeration to say that in high season the total waiting time to enter the Colosseum by buying a ticket at the location turns to be around 4 hours. At the end you probably save money, but you spend half a day to enter the Colosseum. The skip-the-line ticket his more expensive, but provides you a fast access without queues and saves plenty of time. We work hard everyday to ensure our customers the best experience possible, and we are very sad that in this case we did not success in our purpose. However, we will take into account your comments in order to improve our service. Best regards, Ancient&Recent Staff

Dear Carine, we are sorry your experience did not go as you expected. In the tourism field is very common that the tour operator has to reschedule a tour, even with a last minute notice. We give always the possibility to reschedule or cancel with a full refund. In this way, if the new time is not working for the customers, they can book another tour with another company at the time that they wish. In the description of the product you can find all he information about how the tour is managed: “You will be added to a small group (max 25) with a privileged entrance and after the security check you’ll be free to explore the Colosseum by yourself. After the visit of the Colosseum you will be escorted at the entrance of the Roman Forum where you can visit the Forum and Palatine Hill by yourself. “ We are sorry if you couldn’t find anything to eat or drink inside the Roman Forum, but it is a archeological site and we are not responsible for their management. When visiting open air archeological sites, always remember to bring your own food and water Best Regard, Stefania Ancient & Recent assistant