Light Cinema Walsall
Light Cinema Walsall
4.5
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Durée : 2 à 3 heures
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4.5
4,5 sur 5 bulles362 avis
Excellent
234
Très bon
84
Moyen
22
Médiocre
10
Horrible
12

Jonathan Croot
Willenhall, UK32 contributions
5,0 sur 5 bulles
mars 2024 • Entre amis
There's nothing to dislike about this place. The service has always been excellent, the staff always friendly and welcoming. It's very clean, including the toilets. The food and drink selection in the bar is good, the seats are comfortable and the temperature always seems to be just right. Booking tickets online is very easy and hassle-free. Definitely my favourite cinema and one I've been back to many times and will continue to do so. Also, it's a nice personal touch that a member of staff comes out before each film starts and energetically make announcements rather than just have them on the screen. They also go beyond film, with things such as retro gaming nights and other events that happen at certain times troughout the year. Top notch place.
Écrit le 17 mars 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Kirsty
Walsall, UK16 contributions
5,0 sur 5 bulles
déc. 2023 • En famille
Ad fab time , really Christmas feel , lots of Christmas films for all ages , bargain tickets 3 each for early films, defo begoing back
Écrit le 1 janvier 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for taking the time to review us. We are really pleased you enjoyed your visit. We hope to welcome you back soon.
Écrit le 4 janvier 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Daydream38502873260
1 contribution
5,0 sur 5 bulles
déc. 2023 • En famille
Have visited a few times over the years and we always come away saying we don't know why we don't visit more often! The staff are all so friendly and the facilities are fantastic. Really comfortable seating in the cinema and lots of squishy sofas etc dotted around on each level. Food and drinks are better quality and more varied than other cinema chains. My favourite thing though has been the different family events they put on throughout the year. We brought our children to the polar express pyjama party on Christmas eve and it was absolutely wonderful! So reasonably priced too at only £30 for a family of five. It is definitely our new years resolution to visit more often!
Écrit le 25 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi, Thank you so much for your feedback, Merry Christmas and a Happy new year, and we hope you do not break your resolution.
Écrit le 26 décembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

beckyjayne1
West Midlands, UK74 contributions
2,0 sur 5 bulles
déc. 2023 • En famille
Booked the Polar express Christmas eve for me and my son. When seated we realised we had booked seats that were behind the stairs. ( H20 and H21, screen 5). My son couldn't see the screen and the bottom half was covered for me. When I spoke to the manager he said I could have a booster for my son but there was nothing else he could do as it was fully booked.
When booking seats that are restricted from view in the theatre it states on the website. There was nothing stating that the view would be restricted on the light website. I didn't think the manager was very helpful at all, considering this was a treat for us and it was Christmas eve, I thought something could of been done.
Écrit le 24 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi, sorry you had cause to give us 2-stars, we will investigate this for you, drop us an email help@thelight.co.uk.
Écrit le 26 décembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

P-Jane E
3 contributions
3,0 sur 5 bulles
sept. 2023 • Entre amis
Ok venue. Snacks pricey and the parking bit expensive. as they do not validate your parking which think should
Écrit le 9 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We wish we could validate your parking, the owner of the car park will not give us a subsidy - sorry
Écrit le 13 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Nicola_W_0108
Royaume-Uni624 contributions
3,0 sur 5 bulles
août 2023 • En famille
Have visited The Light several times and it’s easy to book tickets online. Staff members are usually pleasant and friendly. Enjoyed the film we saw, especially as the 3 of us were the only people in there! I find the cost of £10.95 per adult ticket high and for this price point, would expect the chairs to be better. The chairs in screen 7 were stained/marked and not as comfortable as some other cinemas. Chairs did not recline either. We have been to cinemas from other chains where seats are wider, recline, have more leg room and tickets are cheaper! Maybe seats in other screens are higher quality? I also don’t think it’s fair that cinema patrons should have to pay to park on top of ticket fees - I imagine this is an issue outside of The Light’s control. Toilets were well-maintained and clean. We liked the advertising of upcoming films and special events through posters - this will possibly encourage us to visit again fairly soon.
Écrit le 27 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi, sorry you had cause to give us 3-stars, let us know what we could do better, drop us an email help@thelight.co.uk.
Écrit le 11 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Joe R
Lichfield, UK3 contributions
5,0 sur 5 bulles
août 2023 • Entre amis
Went to see the new Oppenheimer film and I loved the light cinema experience, they had lovely comfortable chairs and a good sound system that made me feel like I was really in the film. Phillip was funny and informative.
Écrit le 26 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks so much for the great rating. We are really pleased you enjoyed your visit Great feedback, we hope to welcome you back soon.
Écrit le 11 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Sharan D
2 contributions
5,0 sur 5 bulles
juil. 2023 • En famille
Took my son and daughter to watch Barbie. The cinema is premium with extra comfortable seating. Always enjoy coming to light my local cinema 5* 👍
Écrit le 6 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much, the team work hard to get it right and always hope that everyone leaves happy .
Écrit le 10 août 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Lisa L
1 contribution
1,0 sur 5 bulles
juil. 2023 • En couple
We do not normally leave reviews but on this occasion we felt we should.
Awful confrontation to a lovely couple with their child this evening in front of us. It was very clear to see this child was over the age of 18 for a 15 film. The parents showed you phone confirmation and photo id on their phones, but you still denied the son access. The poor father was made to drive all the way home to get a passport to prove their sons age. Which resulted in them both missing part of the film.
You refused to give them their money back so he had no alternative to drive home to prove their son was of age.
The lady scanning the barcode and the young lady refusing entry were not kind to this family, it was clear and obvious to us and others in the queue he was of age, but hope they spoke to this family was not professional in any manor.
We will be using vue cinema in the future.
Écrit le 29 juillet 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi I understand your comment but unfortunately the ID they produced was not acceptable - I cannot comment on the rest abut i have spoken with these people. ID is a must, and it says when you book and it also says what is allowed.
Écrit le 4 août 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Nick D
1 contribution
5,0 sur 5 bulles
juil. 2023 • En famille
Great evening out watching the new Indiana Jones movie - Indiana Jones and the Dial of Destiny. Car parking was £3.00 for 3 hours.
Écrit le 8 juillet 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Nick Thank you for taking the time to review us. We are really pleased you enjoyed your visit. We hope to welcome you back soon.
Écrit le 12 juillet 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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