Good morning, thank you for your review, it is important for us to hear everyone's opinion.
As for what concerns the meting point address, there is a very specific reference point where we welcome a fair number of people every day. I am sorry that we could not accommodate you as well, but on the same day we were joined by all the customers who had purchased the service. Thinking about practical problems that are often encountered in Rome, we thought of offering a service with a colleague who takes care of all the practical aspects. for what concerns assistance there is a reference number that can always be reached before after and during the time of check in.
I am sorry that we were not able to accommodate you in this case as well we will try to improve in this respect as well.