SEROMBA&SON Tour Rwanda-Uganda
SEROMBA&SON Tour Rwanda-Uganda
5
Taxis & NavettesVisites libres et locationsExcursions d'une journée
De 7:00 à 11:00
Lundi
7:00 - 23:00
Mardi
7:00 - 11:00
Mercredi
7:00 - 23:00
Jeudi
7:00 - 23:00
Vendredi
7:00 - 23:00
Samedi
7:00 - 11:00
Dimanche
7:00 - 23:00
Plein écran
À propos
Bonjours mes chéris! Je m'appelle Emmanuel (Emma) RUTAGONYA. serombaemma@yahoo.com. Je suis le fondateur de cette agence de voyage. Nous proposons de merveilleux voyages au Rwanda et dans ses environs, pour n'en nommer que quelques-uns, Gorilla Trekking & Akagera park. Meilleur prix et qualité garantis. Sourires et rires gratuits! Au plaisir de vous connaître et de voyager avec vous.
Il s'agit d'une société
Ce prestataire est une entreprise.
Kigali, Rwanda
Les revenus influencent le choix des expériences présentées sur cette page : en savoir plus.
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SEROMBA&SON Tour Rwanda-Uganda
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5.0
29 avis
Excellent
28
Très bon
0
Moyen
1
Médiocre
0
Horrible
0
Travel to Rwanda
Kigali Province, Rwanda2 contributions
avr. 2024 • En famille
the best tour company in Rwanda , you are really doing a great Job i loved how you care and you are there every time . and i really loved how you keep time
Écrit le 18 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Andrew F
2 contributions
oct. 2023 • Entre amis
I highly recommend Emma if you need a reliable and flexible driver in Rwanda. He met us at the Rusumo borer, helped us with parking our car and then provided a transfer service around Rwanda including to Volcanoes National Park. I believe he also can offers day trips/safaris etc. Great communication on whatsapp also.
Highly recommend!
Highly recommend!
Écrit le 23 octobre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jenny W
Bend, Oregon, United States7 contributions
oct. 2022 • Entre amis
Emma makes Kigali accessible, safe, fun, friendly and efficient. This was the 4th time that I have used him as a driver and as always he was prompt, courteous, knowledgeable and always in good communication.
Écrit le 12 octobre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Maryam M
2 contributions
sept. 2022 • Entre amis
I came to Rwanda in Sep 2022, I met with Emma and he was fantastic, he had the best rates compared to everyone else, he always on time, always helpful, the car luxurious, very polite and lovely human to be with during your holiday.
Would definitely recommend to anyone if they come and visit, he is very knowledgeable about all the areas and knows exactly where to take you.
Very professional.
Please check his website serombanaturelovers.com
Would definitely recommend to anyone if they come and visit, he is very knowledgeable about all the areas and knows exactly where to take you.
Very professional.
Please check his website serombanaturelovers.com
Écrit le 30 septembre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Duane E
2 contributions
nov. 2021 • Voyage d'affaires
I was recently in Rwanda for a work trip and Emma was our driver for the duration of the trip. I cannot overstate how happy we all were with his service. By the end of the trip, he felt like an integral part of our experience. Is professional and friendly demeanor is unmatched. He was more than willing to help us with interpretation, impromptu history lessons and of course, hilarious jokes. When I return to Rwanda, seeing Emma again will be one of the biggest reasons. Don't hesitate to book his services. He will enrich your entire experience.
- D. E.
- D. E.
Écrit le 15 novembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Nicole M
1 contribution
nov. 2021
This was my first time in Rwanda, and Emma helped make the experience extremely special! I had heard many wonderful stories about Emma, and meeting him in person just further confirmed their validity. He is a deeply knowledgeable, trustworthy, warm, punctual, honest, and kind person. His ability to plan and coordinate, while staying flexible to his customer's changing needs is unmatched. Emma helped us navigate our time in Kigali with ease from the very moment of our airport pick up, and planned our two-night visit to Akargera National Park--helping us hold all the little details and requirements during the ongoing pandemic precautions. He is a very safe driver, a logistical thinker, and a caring and remarkable spirit. When I return to Rwanda in the future, I will choose Emma every time! I walked away from my time there as a loyal customer and dear friend.
Écrit le 11 novembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Christelle M
2 contributions
févr. 2020 • En famille
We enjoyed our time in rwanda so much thanks to emma ! He made us see the best places of rwanda. He is trustworhty and verry friendly. I wish you a good trip with him !
Je vous recommande emma. Il est digne de confiance. Notre voyage était excellent. Il a su nous montrer de beaux endroits et c'est bien occupé de nous. Passez un bon voyage avec emma !
Je vous recommande emma. Il est digne de confiance. Notre voyage était excellent. Il a su nous montrer de beaux endroits et c'est bien occupé de nous. Passez un bon voyage avec emma !
Écrit le 27 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
brit
Amsterdam, Pays-Bas3 contributions
févr. 2020 • En couple
Emma arranged for our trip Kigali-Kilembe (UG) an back, as well as airport drop off (Kigali). We had associated drivers for parts of the trip, this was no problem at all, drivers were punctual, correct and helpful at the border crossings.
Emma took good care and checked on our service by phone! Highly recommended.
Emma took good care and checked on our service by phone! Highly recommended.
Écrit le 22 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jenny W
Bend, Oregon, United States7 contributions
nov. 2019 • Entre amis
I’ve been to Rwanda 3 times and every time, Emma is driver. He is honest, kind, motivated and truly caring as well as knowledgeable and skilled. He will do everything he can to make your stay fun and safe!
Écrit le 11 décembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Viviana B
Stamford, CT57 contributions
nov. 2019
I contacted Emma as a result of all of the great reviews on Tripadvisor. Unfortunately, we did not get Emma as a driver which is why I'm posting this three star review. I gave the same feedback to Emma directly and never received a response. I'm sure he's a perfectly nice person, but don't feel he handled the situation in the best way.
I had reached out to Emma over a month before arriving in Kigali because we needed a driver for about a 24 hour period - half day one day and then half day another day. We also asked Emma to pick us up at the airport on another day. The airport pick-up went fine. However, upon our return to Kigali for a 1 night stay, Emma informed us that he would introduce us to our driver. This was obviously a surprise for us. At that point, we didn't have much of a choice since we had limited time in Kigali and didn't want to waste time figuring out an alternative solution. We expressed to Emma our disappointment, but figured that hopefully things would work out with the new driver since it was a friend of Emma's.
We wound up with a driver by the name of Ronald. He was perfectly nice, but his English was limited so communication was tough. He also seemed to think we had some predetermined schedule, and while we'd mentioned to Emma that there were certain places in particular we wanted to visit, we figured the point of having a driver was to have flexibility to figure out things as we went along. This could have been a language barrier so not a big deal. But on top of that, Ronald didn't know his way around that well, even though we were going to fairly well-known places. At one point, we had to use my phone's directions. Again, we could deal with this, but during the course of providing directions to him, we also realized he didn't know the difference between left and right, which was another indication that there was a serious language barrier.
At our airport drop-off, we paid Ronald in Francs because we'd mentioned to Emma that we had run out of dollars and would like to pay in Francs. Emma said no problem and we even told him the exchange rate, etc. We did all of this BEFORE he picked us up in case Emma wanted to back out. However, this information was not provided to Ronald since he asked for dollars and we had to go through the whole explanation and show him our whatsapp conversation with Emma.
All in all, were things fine? Yes, we went to the places we needed to go. But part of the reason we wanted to work with Emma was to get the interaction and knowledge of someone who has been doing this for a while, particularly since we had such little time in Kigali. It also wasn't cheap, and the rate was not that much cheaper than going through one of the big companies. We wanted to work with someone other than a big company, and thought we were paying to work with Emma, but this wound up being a disappointing experience. If Emma had told us before our arrival in Kigali that he couldn't be our driver, we might have chosen differently, but he left it until the last minute. We never received any acknowledgement or apology after giving Emma the feedback on Ronald, and again, it's not like any of this came with a discount in cost.
The conclusion is, make sure you're getting Emma because otherwise it may not be what you expect (or what you're paying for).
I had reached out to Emma over a month before arriving in Kigali because we needed a driver for about a 24 hour period - half day one day and then half day another day. We also asked Emma to pick us up at the airport on another day. The airport pick-up went fine. However, upon our return to Kigali for a 1 night stay, Emma informed us that he would introduce us to our driver. This was obviously a surprise for us. At that point, we didn't have much of a choice since we had limited time in Kigali and didn't want to waste time figuring out an alternative solution. We expressed to Emma our disappointment, but figured that hopefully things would work out with the new driver since it was a friend of Emma's.
We wound up with a driver by the name of Ronald. He was perfectly nice, but his English was limited so communication was tough. He also seemed to think we had some predetermined schedule, and while we'd mentioned to Emma that there were certain places in particular we wanted to visit, we figured the point of having a driver was to have flexibility to figure out things as we went along. This could have been a language barrier so not a big deal. But on top of that, Ronald didn't know his way around that well, even though we were going to fairly well-known places. At one point, we had to use my phone's directions. Again, we could deal with this, but during the course of providing directions to him, we also realized he didn't know the difference between left and right, which was another indication that there was a serious language barrier.
At our airport drop-off, we paid Ronald in Francs because we'd mentioned to Emma that we had run out of dollars and would like to pay in Francs. Emma said no problem and we even told him the exchange rate, etc. We did all of this BEFORE he picked us up in case Emma wanted to back out. However, this information was not provided to Ronald since he asked for dollars and we had to go through the whole explanation and show him our whatsapp conversation with Emma.
All in all, were things fine? Yes, we went to the places we needed to go. But part of the reason we wanted to work with Emma was to get the interaction and knowledge of someone who has been doing this for a while, particularly since we had such little time in Kigali. It also wasn't cheap, and the rate was not that much cheaper than going through one of the big companies. We wanted to work with someone other than a big company, and thought we were paying to work with Emma, but this wound up being a disappointing experience. If Emma had told us before our arrival in Kigali that he couldn't be our driver, we might have chosen differently, but he left it until the last minute. We never received any acknowledgement or apology after giving Emma the feedback on Ronald, and again, it's not like any of this came with a discount in cost.
The conclusion is, make sure you're getting Emma because otherwise it may not be what you expect (or what you're paying for).
Écrit le 20 novembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
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