Dear guest, First of all, we would like to thank you for your recent stay at Finest Playa Mujeres to vacation and for taking the time to share your feedback with other travelers. We are very pleased to read that we were able to blow you away due to the excellent experience provided in all aspects. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience. Therefore, the attitude of the staff members is intended to exceed the expectations of all our guests and provide them with a personalized service. Please, rest assured, we promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. it is a pleasure knowing our property has been the first one you reviewed on TripAdvisor because your stay with us was really worth it. We look forward to welcoming you back soon and have another opportunity to pamper you more creating another experience to remember. Please, receive our warmest regards from Excellence Group.