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blood stain from second bug - Photo de Chateau Beachside, Surfers Paradise

Photo de  : blood stain from second bug

De l'avis : Bugs in Bed sur Chateau Beachside
blood stain from second bug
Honeymoon from hell
Wouldn't stay there again
staff dismantle the bed and ready for the pest controller to take charge of the bugs
Horrible facilities
Honeymoon from hell
Arrivée— . — . —
Départ— . — . —
67 $US
Voir l'offre
67 $US
52 $US
Voir l'offre
67 $US
Voir l'offre
Hotels.com67 $US
CheapTickets67 $US
Tripadvisor52 $US
Les prix sont fournis par nos partenaires pour une seule chambre avec des conditions d'occupation variables fournies par l'hôtel. Ils reflètent les tarifs des chambres à la nuit et incluent les taxes et frais connus de nos partenaires. Consultez nos partenaires pour en savoir plus.
Comment les paiements qui nous sont adressés affectent l'ordre d'affichage des prix. Les types de chambre peuvent varier.
Felix671 a écrit un avis (nov. 2018)
Côte amalfitaine, Italie72 contributions20 votes utiles
When I checked into my room 803, I was impressed. The room was spacious and had a fantastic seaview. The location was perfect. Unfortunately, everything went downhill from here. I could not use the bathroom because the light was not working. The reception could not get
Date du séjour : novembre 2018
Réponse de ResortManagement1, Manager de Chateau Beachside
A répondu le 6 nov. 2018
At 3am we received a call from you via our after hours service. We attended to the room immediately and checked the mattress and could find no sign of bugs. You indicated the tissue that you had used to kill the "bug" but there was no bug in the tissue. You said that you did not want to stay in the room and we immediately moved you to another room. You also commented that you had called your friends before calling the after hours service which at the time I thought was strange. I did not ignore you on checkout. You were being attended to by another receptionist and I intervened as yes we had moved you to another room and I wanted to see how you had slept in the other room. We had a long conversation and you never once indicated that you "felt strange" and I did inform you that I would have our pest control company look at the unit. The contractor came out the same day and could find no indication of any bug infestation in the unit. I sent you a text on Tuesday asking you to contact me regarding a refund for the inconvenience of moving rooms in the middle of the night but I did not get a response. I am happy to refund you $50.00 for this inconvenience but you will need to contact me direct as I do not have your credit card details.
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