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Photos de Regal Oriental Hotel - Photos de Hong Kong

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De l'avis : Unfriendly and uninviting sur Regal Oriental Hotel
679
Unfriendly and uninviting
Nicer view from hotel
room
Not impressed
Horrible
full of dust
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Watto W a écrit un avis (oct. 2018)
North Perth, Australie658 contributions18 votes utiles
+1
Regal Oriental was a big let down for us. The reception staff were unfriendly and quite rude. The concierge staff were helpful though. We didn’t ask for a smoking room as we are both non-smokers, however we were put in a smoking room where every inch smelt horrible of smoke,
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Date du séjour : octobre 2018
Réponse de Quality_Care_Team, Manager de Regal Oriental Hotel
A répondu le 27 oct. 2018
Dear Watto W, Thank you very much for your detailed review. Whilst it is not a good score it provides us with many details which the team and we will take on to improve our service and product. We are sorry we could not meet your expectations for your recent stay. But we are happy to read your comment for our lobby bar staff, we will pass your words to them. We hope that we can service you again in the near future. Best regards
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