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Something gunky in the shower! - Photo de Birches Brow Boutique Guestrooms, Aughton

Photo de  : Something gunky in the shower!

De l'avis : Soul-less, grubby, cheap experience. sur Birches Brow Boutique Guestrooms
Something gunky in the shower!
Lovely anniversary stay
Lovely anniversary stay
Lovely anniversary stay
Lovely anniversary stay
Lovely anniversary stay
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Autres avis récents

Lovely experience
novembre 2019
Birches Brow
novembre 2019
Michael B a écrit un avis (nov. 2018)
28 contributions11 votes utiles
We booked this as nothing else was available nearer to the function we were attending. From the outside everything looked smart, tidy and presentable. On the inside... ...well that's a different matter. We stayed in the 'Forge' room. There is no reception, the door is
Date du séjour : octobre 2018
Réponse de H6906DQinfo, Owner de Birches Brow Boutique Guestrooms
A répondu le 4 nov. 2018
Dear Mr Michael B, Thank you for taking the time to write such a long, detailed review of your stay here at Birches Brow. As you will see from the majority of excellent reviews we regularly receive, you can understand how distressed we were to receive this one. You decide to air your views on trip advisor when we would have much preferred it if you had mentioned your concerns and disappointment to us at the time of check-out. This would have allowed us the opportunity to look into your claims at that time and rectify the situation to your satisfaction, if necessary. I would have liked to reply to you directly but I am unable to locate your booking, your name or the date of your stay. Regardless, I do hope that should you return, you will find our standards to be of our usually high level. We do have a duty manager on call who can be contacted to deal with any concerns or issues for you whilst you are with us. If you would like to discuss anything further, please do not hesitate to contact me directly. Kind regards, Yvonne Cotter
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