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This was my view from outside my "upgraded" room. - Photo de TownePlace Suites Las Vegas Henderson, Henderson

Photo de  : This was my view from outside my "upgraded" room.

De l'avis : Nice Hotel but Disappointing Stay sur TownePlace Suites Las Vegas Henderson
82
This was my view from outside my "upgraded" room.
dining room chair
Small Bathroom
washcloth shims under dresser so drawers don't fall open
Dirty interior door handle upon check in(after I asked the to come and reclean the room surfaces
one of many door gouges
Arrivée— . — . —
Départ— . — . —
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129 $US
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Les prix sont fournis par nos partenaires et reflètent les prix d'une chambre par nuit, y compris toutes les taxes et tous les frais connus de nos partenaires. Consultez nos partenaires pour en savoir plus.
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starch0ice a écrit un avis (nov. 2018)
Edmonton29 contributions17 votes utiles
Coming from Canada, we look forward to outdoor pool time. When we arrived at the hotel, the pool is clearly visible from the lot but we noticed that it had "police" tape roping off the pool. This was not a good sign so this was our first inquiry. We were advised that a bunch of
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Date du séjour : octobre 2018
Réponse de Voyager28600823457, General Manager de TownePlace Suites Las Vegas Henderson
A répondu le 4 nov. 2018
Dear Starch0ice, First and foremost, I apologize that you felt our hotel was not to your satisfaction. There was a child who had an accident in the pool, which required us to drain the entire pool and refill it per the Southern Nevada Health District. I can understand your frustration about not being able to use the pool, in addition to the first impression that pulling up to the hotel provided, as I would be upset as well. We felt that draining the pool was the best option for guest safety. Our pool has since reopened. If your travels bring you back to the area, please consider giving us another chance to make this right with you, as this is not the level of service and quality that is typical to our hotel, as indicated in other reviews. Thank you for your time, Chelsea Atwell General Manager chelsea.atwell@marriott.com
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