Hello, First allow me to apologize on behalf of everyone here. We love what we do and we want for every customer to have the best possible experience. It is more than clear that we failed you in more ways than one. As you can see on other reviews, We are known for taking ownership and caring deeply for our customers. We are looking into this issue and hope to resolve it promptly and accurately. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. We hope you give us a second chance. Rest assured we won't disappoint.