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Junior Suite PC area - Photo de Suite Hotel Atlantis Fuerteventura Resort, Fuerteventura

Photo de  : Junior Suite PC area

De l'avis : advertised as a 4* but thats the room standard the rest 3 sur Suite Hotel Atlantis Fuerteventura Resort
3618
Junior Suite PC area
Постельно белье с чужой кровью.. кашмар! И душ не убран 😤 "Premium Club.."??
Постельно белье с чужой кровью.. кашмар! И душ не убран 😤 "Premium Club.."??
Pleased it was Only a Week ...
Decepcionados y mal tratados
Decepcionados y mal tratados
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Autres avis récents

Family holiday
avril 2020
lovells37 a écrit un avis (oct. 2018)
Paignton, Royaume-Uni220 contributions45 votes utiles
+24
We have just come back from this hotel, and stayed in the Premium club Adults only area. on arrival the reception staff were very helpful however clearly we as guests aren't trusted, as had to leave credit card details as a deposit !!!!! (first time anywhere all over the world
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Date du séjour : octobre 2018
Réponse de Atlantis2punto0, Director de Relaciones Públicas de Suite Hotel Atlantis Fuerteventura Resort
A répondu le 5 nov. 2018
Dear guests, Thank you for sharing your opinion with us and other Trip Advisor travellers. We are glad that some of the aspects of our hotel have been to your liking, such as the rooms and in particular the Premium Club and we regret not having met all the requirements that you expected. Suite Hotel Atlantis Fuerteventura Resort is an official 4-star suite hotel. This means that the room sizes comply with the larger required size to earn the “suite” classification. The hotel could be described as a small village due to the size and number of facilities contained within: there are 7 pools surrounded by large sun terraces with comfortable sun loungers and parasols, 5 bars, 4 restaurants, a plaza, a spa with complete equipped gym and a mini club. The grounds are 65,000 square meters in area, 15,000 of which are devoted to tropical gardens. The hotel has 4 restaurants, which are the Gaudí where breakfast, lunch, and dinner with various theme nights are served; Rambutan, an Asian & Veggie specialty restaurant; Atrium Spanish restaurant; and La Scala our restaurant exclusively for our guest of the adults only Premium Club. There is show cooking across 2 of them, allowing guests to see their food being prepared. This includes the meat and fish grill at Gaudí and the Wok at Rambutan. Once again, we regret that your stay was not to your full satisfaction and we apologize for any incident with the towels and if at the time of your arrival the porter was not available. As you have been able to confirm, we always try our best to solve any situation in the most satisfactory way for our clients. We appreciate your opinion as it helps us improve and grow. We would be delighted to have the opportunity to welcome you again in our Suite Hotel Atlantis Fuerteventura Resort. Best regards, Guest Service Manager
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