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Mattress with plywood under - Photo de Fox and Hounds Country Hotel, Chulmleigh

Photo de  : Mattress with plywood under

De l'avis : NOT GOOD! sur Fox and Hounds Country Hotel
534
Mattress with plywood under
An Excellent hotel.
An Excellent hotel.
An Excellent comfortable hotel
An Excellent hotel.
An Excellent hotel.
Arrivée— . — . —
Départ— . — . —
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Autres avis récents

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franmj a écrit un avis (nov. 2018)
Winchester, Royaume-Uni38 contributions11 votes utiles
+1
Arrived to staff pushing us to book into restaurant, as told how busy they were going to be this evening, they said most tables all booked! Decided not to bother, went down to bar later and restaurant was empty! then told they had had some cancellations! Ordered room service,
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Date du séjour : novembre 2018
Réponse de tarakell, Manager de Fox and Hounds Country Hotel
A répondu le 3 nov. 2018
May I take this opportunity to once again apologise for the small issue with your food, I have discussed this with the head chef who will make sure the rest of the team are being vigilant to insure this does not happen again, I am sorry that as of the end of Saturday there had been no refund or apology, I was working Saturday evening and I had hoped to catch you at some point in the evening to help rectify your issue, unfortunately I didn't see you and didn't want to disturb you in your room, however after discussing with the rest of my team I am pleased to hear that your issues was dealt with on check-out and that you had enjoyed the rest of your stay. I have passed on your comments regarding the bed to our maintenance team, I am sorry that you feel that you couldn't bring this to our attention during your stay so that we had the opportunity to rectify this during your stay.
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