Sol de la chambre pas nettoyé à notre arrivée et durant tout notre séjour de 5 jours dans l’hôtel, malgré l’avoir stipulé
Idem pour les toilettes qui manquent d’entretien profond.
Transat à la piscine réservé par les serveurs pour des clients …. Qui plus ait ne viennent pas 😡😡
Wifi payant si l’on veut un meilleur débit, seul hôtel que nous avons fait qui le demande 🤬
Vu le tarif payé, c’est l’hôtel le plus décevant que nous avons fait pendant notre road trip en Italie
Dear Sylvie H,
It's very disheartening to read that you were not satisfied with your recent stay at NH Collection Milano CityLife.
Cleanliness is something we take very seriously and I ensure you that we will be discussing your comments with the entire team to understand how we can improve and make sure we don't fall short like this again.
Thank you once again for taking the time to leave such important feedback and I really hope you will give us an opportunity to welcome you back for a vastly improved experience.
Kind Regards,
Riccardo Bombaci
General Manager
Un bel hôtel moderne bien décoré et confortable. À proximité du centre de Milan. Piscine sur le toit.
Dear 705florencec,
On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Milano CityLife.
We are pleased to hear that you had a pleasant experience in our property enjoying the design, our pool and our location since we are in City Life district, a new residential area of Milano that undergone a quick growth offering many services.
I will certainly share your feedback with the hotel team who will be encouraged by your positive scores since we strive to create memorable moments to our values guests.
We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.
Sincerely,
Riccardo Bombaci
General Manager
Hôtel haut de gamme,où tout s est parfaitement passé:
L accueil,la propreté des chambres,le buffet exceptionnel du petit déjeuner,la piscine en roof top avec bar sur place..
Quelques places sont disponibles aux alentours de l hôtel si vous ne souhaitez pas payer 30 euros par jour..
J insiste tout de même sur la gentillesse,la disponibilité de tout le personnel de cet hôtel!
La station de métro est toute proche pour visiter milan..!
A faire et à refaire..!
Dear Kikedehuk,
We are truly heartened to receive your generous review of NH Collection CityLife and would like to thank you for letting us know how much you enjoyed your stay with us.
I am especially pleased that you felt well-looked after enjoying our breakfast and our rooftop bar along with the pool rating your experience with the top score.
We look forward to having you with us again in the near future to make your experience even more memorable.
Kind Regards,
Riccardo Bombaci
General Manager
Magnifique hôtel moderne à l’architecture magnifique où tout est parfait. Chambre spacieuse. Salle de sport. Copieux et diversifié petit déjeuner. Parking. Piscine en terrasse. Proximité du métro. Bref je recommande et je reviendrai avec grand plaisir.
Dear Florentine33,
On behalf of the entire hotel team, I want to thank you for sharing your comments regarding your recent experience at NH Collection Milano CityLife.
It is always encouraging to hear positive feedback and contributing to deliver a great guest experience.
I will certainly share your feedback with the hotel team who will be encouraged by your positive scores.
I am pleased to hear that you enjoyed the design of our brand new hotel along with the assigned room, our buffet breakfast with a wide selection of food along with our pool.
We hope to have the opportunity to welcome you back very soon, in the meantime myself and the entire team remain at full disposal.
Sincerely,
Riccardo Bombaci
General Manager
L'un des plus beaux hôtels de Milan .. avec une entrée lumineuse et bien entretenue. Je remercie Alejandra d'avoir eu la gentillesse de nous aider avec nos demandes. Nous reviendrons certainement🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
