Ne restez pas ici si vous n’en avez pas... - Hyatt Regency Buffalo / Hotel and Conference Center

Littleguccigirl, we regret to hear of your experiences during your recent visit. It's unfortunate that you found our conditions less than satisfactory and felt that our responsiveness was not up to par. We are continuously striving to improve our overall service and amenities, and we appreciate your invaluable feedback. Please rest assured, our team members are taking your comments seriously and addressing the areas you've highlighted, particularly the elevator situation, which we understand can impact convenience. While we can't change the past, we're hoping for an opportunity to better serve you in the future.